Guest Services

Sentara Healthcare has a strong commitment to make its health services available and accessible only to patients who live outside the Hampton Roads area of Virginia.


The Guest Center at Sentara Norfolk General Hospital is located on floor 6B. Take the elevators nearest the cafeteria to the 6th floor. 


While your loved one is in our care, you may reserve an available room within the facility for $35. Only one room may be reserved per patient family. The patient's address must be from out of the Tidewater area to qualify. Call 757-388-3118757-388-3118 or 800-237-4822800-237-4822, ext. 3118 for reservations. After hours, please contact the Patient Care Supervisor about Guest Center availability.


The Guest Center reception desk is staffed 8 a.m. to 4:30 p.m., seven days a week. Check-in time is from 3 p.m. to 4:30 p.m. Check out time is between 8 a.m. and 11 a.m.

Comfort, Convenience and Safety

Each room has two single beds, a television, phone, sink and restroom. Showers are located just down the hall from the guest rooms. Coffee, soda and snack machines are located in the lobby of the Guest Center. An ice machine with cups is located in the Guest Center kitchen. Free Internet access is available on the computer in the Guest Center lounge. Accommodations are strictly limited to family members of a patient from outside the Tidewater area. Two adults are allowed in each room. No unregistered guests are allowed in the Guest Center rooms. Absolutely no medical care can or will be provided or given in the Guest Center. No exceptions are made due to safety code. Please notify us if there are special accommodations needed.