- On the app home screen, below the "Sign In" or "Log In" button, click "Forgot Password." Enter your username, and then click "Submit."
- You will receive an email with a link to reset your password. If you do not receive an email, request assistance here.
- Use the link to answer the password reset question you created when you first signed up for your Sentara MyChart account.
- Select a new password that meets the noted security requirements.
- On the app home screen, below the "Sign In" or "Log In" button, click "Forgot Username." Enter your information, and then click "Submit." The information you provide must match what is on file.
- You will receive an email containing your login ID. If you do not receive an email, request assistance here.
- NOTE: Your username is permanent and cannot be changed.
If you have recently visited a Sentara provider, you may already have an activation code printed on the last page of your visit summary or discharge instructions. You may also request an activation code here.
Please make sure that your full valid social security number and date of birth are on file in your Sentara medical record. You may do this by contacting your Sentara provider's office or any one of our outpatient registration departments at the hospital. You may also need to validate that you have entered your activation code correctly. If you have checked both items above and still encounter an error, please contact us for further assistance.
- Once you are logged into the Sentara app, click on the "Menu" in the top right-hand corner.
- Select "Edit My Profile", and then select "Profile & Account Settings."
- Scroll down to the section you would like to update, click on the section or pencil icon, make any updates, then click "Update" or "Save" in the top right corner of your device.
Yes, you will still have access to your medical records through MyChart. However, the Sentara mobile app offers new and advanced features that may not be available through MyChart.
For questions related to the Sentara mobile app, please contact us.
If you have questions about MyChart specifically, please visit the MyChart FAQs and Help page.