Sentara MyChart Help and FAQs

If you are having trouble with your Sentara or Sentara MyChart account, you may find the information below helpful.

Frequently Asked Questions

How do I sign up for, or activate, my account?

How do I choose a username and password?

Where do I find Visit Notes?

How can I request my medical records in Sentara MyChart?

How do I check COVID-19 vaccine status and test results?

Is there a mobile app where I can access my account? 

I forgot my password. How do I get a new one?

How can I reset my password if my secret question and answer are not working?

I forgot my username. How do I get a new one?

Why am I receiving an error when I try to activate my Sentara or Sentara MyChart account?

I did not receive my email when I selected "Forgot my Password." What should I do?

What test results can I view in my account?

Why is my username and password automatically showing up when I go to log in to my account?

How do I delete a saved username and password?

How do I update my email address?

Why am I not receiving emails alerting me when there is new information in my account?

Our MyChart Support Team is happy to assist you.