Below is a list of common questions about the hospital and Sentara Medical Group billing process. If your question is not answered below, please contact us.
Most, but not all payment plans that were in place before October 6, 2025, could be transferred to Sentara MyChart Billing. Please log into your MyChart account or create one by visiting sentara.com/mychart, then look for your payment plan under the Billing section.
If your payment plan was imported and you had autopay set up, you will need to re-enter your payment method to turn autopay back on. For security reasons, payment methods could not be carried over to MyChart.
If you do not see your payment plan on your account, please recreate your plan using the steps below:
- Once logged into your MyChart account, look for current bills on your home screen or go to the Billing section.
- Click on Make a payment.
- Choose to pay your bill or set up a payment plan.
- If you choose to set up a payment plan, enter the monthly payment amount and the day of the month you would like to pay.
- Click Payment method.
- Enter or choose a payment method.
- Click Start plan.
You are all set! Your payment plan has been created.
For Sentara MyChart users who are the guarantor* of an account(s), the default will now be set to paperless billing statements. This means billing statements will be sent via MyChart and no longer as a paper copy in the mail.
If you prefer paper statements, you can easily log in to MyChart and return to paper statements.
*Guarantor is the person or entity responsible for paying the balance of an account.
Sentara offers multiple ways for you to pay your bill, including online via our website, within the Sentara MyChart mobile app, by phone, by mail, or in person at one of our locations.
To pay your bill, sign in to Sentara MyChart or visit sentara.com/mychart.
At Sentara, we provide quality care to all patients regardless of their ability to pay. If you do not have health insurance, we may be able to help you with your bill. Sentara offers financial assistance programs to patients who qualify. These programs include charity, assistance with Medicaid eligibility, and uninsured discounts. All assistance programs are based on family size, income, and other resources.
Learn more about financial assistance.
Yes, Sentara offers special payment arrangements for patients who cannot make their payment in full for self-pay balances owed on their accounts.
Use Sentara MyChart or visit sentara.com/mychart to set up payment options that meet your needs.
If you need assistance, please call the number on your statement to speak with a customer service representative.
Itemized statement details can be viewed in your MyChart account where you can access specific information such as charges for testing and treatment, date of treatment, payments or adjustments posted to the charges, and insurance information. To request an itemized statement, please submit a Billing request through MyChart to the Customer Service team. Sign up by visiting Sentara MyChart on sentara.com/mychart.
Please contact your insurance company for questions related to coverage or to review your claim.