Sentara Mobile App FAQs and Help

  • How do I log in to the Sentara mobile app?

    Once you download the new Sentara mobile app, you can login using your Sentara MyChart credentials. If you do not have a Sentara account, you can sign-up here.

  • I forgot my password. How do I update my password?
    • On the app home screen, below the "Sign In" or "Log In" button, click "Forgot Password." Enter your username, and then click "Submit."

    • You will receive an email with a link to reset your password. If you do not receive an email, request assistance here.

    • Use the link to answer the password reset question you created when you first signed up for your Sentara MyChart account.

    • Select a new password that meets the noted security requirements.
  • I forgot my username. How do I access or update my username?
    • On the app home screen, below the "Sign In" or "Log In" button, click "Forgot Username." Enter your information, and then click "Submit." The information you provide must match what is on file.

    • You will receive an email containing your login ID. If you do not receive an email, request assistance here.

    • NOTE: Your username is permanent and cannot be changed.
  • How do I get an activation code?

    If you have recently visited a Sentara provider, you may already have an activation code printed on the last page of your visit summary or discharge instructions. You may also request an activation code here.

  • Why am I receiving an error when I try to activate my Sentara account?

    Please make sure that your full valid social security number and date of birth are on file in your Sentara medical record. You may do this by contacting your Sentara provider's office or any one of our outpatient registration departments at the hospital. You may also need to validate that you have entered your activation code correctly. If you have checked both items above and still encounter an error, please contact us for further assistance.

  • How do I update my personal information, such as my email address or contact information, within the app?
    1. Once you are logged into the Sentara app, click on the "Menu" in the top right-hand corner.

    2. Select "Edit My Profile", and then select "Profile & Account Settings."

    3. Scroll down to the section you would like to update, click on the section or pencil icon, make any updates, then click "Update" or "Save" in the top right corner of your device.
  • Will I still be able to access my medical records through MyChart?

    Yes, you will still have access to your medical records through MyChart. However, the Sentara mobile app offers new and advanced features that may not be available through MyChart.

  • What if I still have questions or need assistance?

    For questions related to the Sentara mobile app, please contact us.

    If you have questions about MyChart specifically, please visit the MyChart FAQs and Help page.

Need Help?
Our support team is happy to assist you.